Terms & Conditions

These Terms & Conditions govern your access to and use of the VHC Medstore online platform, operated by Vavuniya Healthcare (Pvt) Ltd. By using www.vhcmedstore.lk , you agree to comply with these terms. If you do not agree, please discontinue using the Website.

“You,” “User,” “Member,” or “Buyer” refers to the person using the Website, while “VHC Medstore,” “We,” “Us,” or “Our” refers to Vavuniya Healthcare (Pvt) Ltd.

General

  • We may update, modify, or revise these Terms & Conditions at any time.

  • Changes will be posted on this page. Continued use of the Website constitutes acceptance of the updated terms.

Ownership

  • All Website content, including trademarks, text, graphics, product listings, and software, is the exclusive property of Vavuniya Healthcare (Pvt) Ltd.

Acceptance of Terms

  • Use of the Website implies acceptance of these Terms, our Privacy Policy, and other related policies.

  • You confirm that you are legally allowed to use the Website and its services.

  • Continued use means you accept current and future modifications to these Terms.

Services

  • Certain features require user registration to access.

  • We may change, suspend, or discontinue services or features (free or paid) at our discretion without prior notice.

  • Some services may be provided in partnership with third-party providers.

User Obligations

  • Comply with all applicable laws and these Terms.

  • Do not copy, distribute, sell, or exploit Website content.

  • Consent to our Privacy Policy regarding personal data usage.

  • Access third-party links at your own risk.

  • Unauthorized access, hacking, or interference with systems is strictly prohibited.

  • Do not misuse feedback systems or create multiple accounts to manipulate reviews.

  • Any content you post grants us the right to use, reproduce, or modify it for operational purposes.

Member Accounts

  • Registration is required for certain services.

  • Each user may maintain only one account; duplicate accounts may be suspended.

  • You are responsible for keeping your Member ID and password confidential.

  • Any activity under your account is considered authorized by you.

  • You agree to indemnify us for losses arising from misuse or unauthorized access.

Breach of Terms

  • We may remove or modify user content that violates these Terms.

  • We may issue warnings, restrict access, or ban offending users.

  • Examples of breaches include failure to fulfill transactions, use of false or misleading information, providing incorrect or outdated data, or actions harmful to the Website or its users.

  • We may cooperate with legal authorities and share relevant user details if necessary.

  • Breach-related actions may be published on the Website.

  • Users are liable for any losses caused by their content or actions.

  • VHC Medstore is not responsible for offensive, misleading, or inaccurate user content.

Right of Access

  • We may deny, restrict, or limit Website access to any user or IP address at our discretion, without providing reasons.

External Links

  • We are not responsible for content on third-party websites linked from ours. Accessing such sites is at your own risk.

Messages and Comments

  • We reserve the right to remove spam, inappropriate messages, or harmful remarks and take action against misuse.

Force Majeure

  • We are not liable for service disruptions caused by events beyond our control, such as natural disasters, technical failures, or national emergencies.

Intellectual Property

  • All rights to the Website belong to Vavuniya Healthcare (Pvt) Ltd.

  • All trademarks and logos are protected and cannot be reproduced without consent.

  • Third-party marks may not be used without proper authorization.

Delivery

  • Orders are generally delivered within two – three business days.

  • Business hours: 24×7

  • Express delivery is available 9:00 AM – 3:00 PM on weekdays only.

Pickup Orders

  • Pickup is available from 9:00 AM to 6:00 PM after confirmation or once the order is marked as “Ready for Pickup.”

Returns

  • For health and safety reasons, medications and medical devices are non-returnable and non-exchangeable once sold.

Gift Vouchers

  • VHC Medstore wellness vouchers are valid for 180 to 365 days from the date of issue.

  • Redeemable at www.vhcmedstore.lk or any authorized outlet.

  • Apply the code at checkout or present it at the counter.

  • Voucher value will be deducted from the total bill.

  • No balance will be given if the bill is less than the voucher value.

  • Cannot be combined with other discounts or promotions.

Contact Us

For inquiries or concerns, please reach out:

VHC Medstore
Operated by Vavuniya Healthcare (Pvt) Ltd
Email: info@vhcmedstore.com
Phone: +94 24 222 2201
Address: No 253, Station Road, Kurumankadu, Vavuniya.