VHC Medstore (www.vhcmedstore.lk) values your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data. By accessing and using our website (www.vhcmedstore.lk), you agree to the practices described in this policy.

1. COLLECTION OF PERSONAL DATA

VHC Medstore only collects information necessary to provide you with high-quality services and products. We do not gather data that is irrelevant or unrelated to enhancing your experience.

We may collect the following types of data:

a. Personal Information (during registration):

  • Name

  • Email address

  • Contact number

b. Transaction & Payment Details:

  • Bank/account information

  • Billing details

  • Payment confirmations
    (Used only to process your orders and purchases made via the website.)

c. User Activity & Preferences:

  • Website usage behavior

  • Device/browser details

  • Purchase and browsing history

  • IP addresses and related technical data

d. Business Data:
Includes data linked to your account, registrations, and activity. It is considered personal only when tied to a specific individual.

2. USAGE OF PERSONAL DATA

Your data may be used for the following purposes:

  • Verifying your identity

  • Managing and processing registrations

  • Communicating with you regarding queries and feedback

  • Enabling communication between buyers and sellers

  • Improving our services and product offerings

  • Sending marketing updates, promotions, and product information

  • Meeting legal and regulatory requirements

3. DISCLOSURE OF PERSONAL DATA

By using our website, you consent to VHC Medstore sharing your data in the following situations:

  • With service providers directly involved in order fulfillment and site operations

  • With banks, vendors, or payment processors to complete transactions

  • With law enforcement or legal advisors when required by law

  • With VHC Medstore employees or authorized partners for relevant operational needs

  • Publicly, only if you voluntarily provide information intended to be published (e.g., reviews or comments)

Please note:

  • While we take strong security measures, no system is invulnerable to unauthorized access

  • This policy does not cover third-party websites linked with VHC Medstore; each site has its own privacy policy

4. ACCESSING & CORRECTING PERSONAL DATA

You may review, update, or correct your personal information by emailing us at info@vhcmedstore.lk.

Where legally permitted, VHC Medstore may charge a fee for processing certain correction or access requests.

5. COOKIES

VHC Medstore uses cookies to enhance your site experience. Cookies help us:

  • Manage your registration and login sessions

  • Collect user statistics

  • Identify usage trends

  • Track orders and browsing behavior

  • Monitor progress and optimize functionality

You may disable cookies via your browser settings. However, doing so may limit or disable certain features of the website.

6. AGE RESTRICTIONS

VHC Medstore is intended for users 18 years and above.
If personal data of a minor (under 18) is shared without parental/guardian consent, the guardian may contact us to request removal.

7. ONLINE SECURITY

We apply strict security practices to protect your data against unauthorized access and misuse. To further secure your account, we encourage you to:

  • Use strong passwords

  • Log out after each session

  • Avoid sharing login details

While we do our best to secure your data, internet-based transmissions are never completely risk-free.

Be cautious of phishing attempts—VHC Medstore will never request passwords, credit card information, or sensitive data via email.

8. CHANGES TO THIS POLICY

VHC Medstore may update this Privacy Policy at any time. Changes take effect immediately upon posting. By continuing to use the site, you agree to the updated version.

9. FEEDBACK & CONTACT INFORMATION

For questions, feedback, or privacy-related inquiries, please contact us at:
📩 info@vhcmedstore.lk